Privacy Policy
Last Updated: June 29, 2026
This Privacy Policy explains how MCM Plumbing (“MCM Plumbing,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, contact us, request an estimate, schedule service, communicate with us by telephone, email, or text message, or otherwise interact with our business.
This Privacy Policy applies to information collected through our website and through communications related to estimates, scheduling, plumbing services, underground utility work, customer support, invoices, and completed projects.
1. Who We Are
MCM Plumbing is a plumbing and underground utility contractor based in Merced County, California, serving customers throughout the surrounding Central Valley.
For privacy-related questions or requests, contact us at:
Email: info@mcmp209.com
Phone: (209) 261-2740
2. Personal Information We Collect
The personal information we collect depends on how you interact with us.
Information You Provide to Us
When you contact us, request an estimate, schedule service, submit a website form, or communicate with us, we may collect:
- First and last name
- Email address
- Telephone or mobile phone number
- Service address, including street, city, state, and ZIP code
- Billing address, where applicable
- Information about your plumbing, sewer, drainage, septic, gas, water, backflow, or underground utility issue
- Photographs, videos, documents, plans, or other materials you provide
- Preferred appointment dates and access instructions
- Communications you send to us by email, telephone, text message, or website form
- Any other information you voluntarily provide
Please do not submit sensitive personal information that is not reasonably necessary for us to respond to your request or perform the requested service.
Customer and Project Records
When you hire MCM Plumbing, we may create and maintain records such as:
- Estimates, proposals, contracts, and change orders
- Work orders and service history
- Invoices, payment status, and transaction records
- Permit, inspection, and project documentation
- Equipment, material, and installation records
- Jobsite photographs and videos
- Sewer-camera, inspection, testing, or diagnostic records
- Customer communications and project notes
- Warranty, callback, and dispute-resolution records
We use these records to provide services, document completed work, maintain accurate business records, comply with licensing and legal requirements, respond to questions, and protect the rights of MCM Plumbing and its customers.
Jobsite and Operational Documentation
MCM Plumbing may use photographs, video recordings, security cameras, vehicle cameras, GPS systems, inspection equipment, or other documentation tools in connection with business operations and jobsite work.
These systems may capture:
- Work performed at a property
- Existing site and equipment conditions
- Vehicle or equipment location
- Access routes and work areas
- Incidental images of people, vehicles, buildings, or surrounding property
- Communications or events relevant to safety, security, project documentation, or dispute resolution
This information may be used for safety, security, training, documentation, quality control, insurance, licensing, legal compliance, and the protection of our business and customers.
Information Received From Third Parties
We may receive information about you from third parties when you ask them to send us your information or request plumbing services through another platform.
These sources may include:
- Online directories
- Referral partners
- Property managers
- General contractors
- Home-service platforms
- Insurance companies
- Government agencies
- Other persons authorized to contact us on your behalf
We use that information only for legitimate business purposes, such as responding to your request, providing services, preparing an estimate, or maintaining project records.
3. Information Collected Automatically
When you visit our website, our website, hosting provider, plugins, security services, analytics providers, or other technology providers may automatically collect certain technical information.
This may include:
- Internet Protocol address
- Browser type and version
- Device type and operating system
- Referring website or source
- Pages visited
- Approximate visit time and duration
- Website interactions
- General or approximate location derived from an IP address
- Cookie identifiers
- Security, error, and performance logs
We use this information to operate, secure, maintain, troubleshoot, and improve the website and to understand how visitors find and use it.
4. How We Use Personal Information
We may use personal information for the following purposes:
- Responding to questions and service requests
- Scheduling appointments and coordinating access
- Preparing estimates, proposals, and agreements
- Providing plumbing and underground utility services
- Communicating arrival times, scheduling changes, and job updates
- Processing invoices and payments
- Maintaining customer and service records
- Documenting jobsite conditions and completed work
- Providing customer support and handling warranty or callback requests
- Complying with permits, inspections, licensing, accounting, tax, insurance, and legal obligations
- Protecting our customers, employees, equipment, property, and legal rights
- Detecting fraud, spam, misuse, and security threats
- Operating and improving our website
- Measuring website traffic and advertising effectiveness
- Establishing, exercising, or defending legal claims
- Carrying out other purposes disclosed when the information is collected
5. Cookies and Similar Technologies
Our website uses cookies and similar technologies to operate properly, remember visitor preferences, maintain security, analyze website traffic, display third-party services, and measure advertising or customer inquiries.
A cookie is a small data file stored in a visitor’s browser. Some cookies are necessary for the website to function, while others may be used for analytics, maps, advertising measurement, or other nonessential purposes.
Complianz Consent Management
We use Complianz to manage cookie preferences and help control nonessential cookies and scripts.
Complianz may place functional cookies to:
- Remember whether you accepted or denied cookies
- Store your selected cookie categories
- Remember your consent preferences
- Prevent the consent banner from appearing repeatedly after you make a selection
You can accept, reject, or customize nonessential cookies through the cookie banner. You may also change or withdraw your choices through the website’s Manage Cookie Preferences option.
For a current list of cookies, services, purposes, and retention periods, please review our separate Cookie Policy.
Necessary and Functional Cookies
Necessary and functional cookies may be used to:
- Operate the website
- Maintain security
- Prevent spam or abuse
- Remember consent preferences
- Support website administration
- Save basic display or technical settings
Because these cookies are necessary for website operation or requested functionality, they may not require optional consent.
Google Analytics and Google Site Kit
We use Google Site Kit to connect Google services to our WordPress website, including Google Analytics.
Google Analytics helps us understand information such as:
- The number of website visits
- Pages viewed
- General referral sources
- Approximate visit duration
- Browser and device information
- General website interactions
- Approximate geographic information
Google Analytics may use cookies or similar identifiers. Google may process an IP address at the time information is collected to derive approximate location information. We use analytics information to evaluate website performance, improve content, and understand how visitors find and use our website.
Analytics cookies are controlled through the cookie-consent system where required.
Advertising and Conversion Measurement
Our website may use Google advertising or conversion-measurement tools to determine whether an advertisement or online listing resulted in a website visit, telephone call, form submission, or other customer inquiry.
These services may use cookies or similar technologies to:
- Store advertising-click information
- Measure conversions
- Attribute an inquiry to an advertisement
- Evaluate the performance of advertising campaigns
- Prevent duplicate conversion reporting
We do not use website advertising tools to sell customer names, telephone numbers, email addresses, service addresses, or text-message information to advertisers.
Advertising or conversion cookies are controlled through the cookie-consent system where required.
Google Maps
Our website may display embedded Google Maps to show our general service area, business location, or related geographic information.
When a Google Map loads, Google may receive technical information such as:
- IP address
- Browser and device information
- Referring page
- Map interactions
- Approximate location information
Where required, embedded maps may remain blocked until the visitor provides the appropriate consent.
Google Fonts
Our website may use Google Fonts to display text and website content consistently.
Depending on how the fonts are delivered, a visitor’s browser may connect to Google servers and transmit limited technical information such as the visitor’s IP address, browser information, and the page requesting the font.
Jetpack and Automattic Services
Our website uses Jetpack or related Automattic services for certain website-management functions.
Depending on which features are enabled, these services may assist with:
- Website security
- Spam prevention
- Website performance
- Downtime monitoring
- Traffic statistics
- Content delivery
- Website administration
Jetpack or Automattic may process technical information such as IP addresses, browser information, referring pages, and website interactions as necessary to provide enabled services.
Website Hosting, Caching, and Security
Our website may use hosting, caching, content-delivery, performance, and security providers, including services associated with WordPress, LiteSpeed, QUIC.cloud, or other providers.
These services may temporarily process:
- IP addresses
- Browser and device details
- Requested pages
- Security events
- Performance information
- Cached copies of website content
This processing is used to improve website speed, availability, reliability, and security.
6. Browser Privacy Signals
Our consent system is configured to recognize supported browser privacy signals, including Global Privacy Control and certain Do Not Track settings.
Where required by applicable law, a recognized Global Privacy Control signal may be treated as a request to opt out of the sale or sharing of personal information associated with that browser or device.
Because browser signals may operate only at the browser or device level, they may not apply to information collected through other methods, such as telephone calls, emails, service agreements, or previously completed transactions.
7. SMS and Text Messaging
When you provide a mobile telephone number and request or agree to receive text messages from MCM Plumbing, we may collect and process:
- Your mobile telephone number
- The content of messages sent to and from you
- Message date and time
- Delivery status, including whether a message was sent, delivered, or failed
- Information related to your appointment, estimate, invoice, service request, or project
We may use text messaging for:
- Appointment scheduling and confirmation
- Estimated arrival-time updates
- Access coordination
- Estimate or invoice notices
- Project and service updates
- Requests for additional information
- Other communications related to services you requested
SMS Privacy
Mobile information, text-message opt-in data, and consent will not be sold, rented, or shared with third parties for their own marketing or promotional purposes.
We may provide limited information to service providers that help deliver or manage text messages, but only as reasonably necessary to provide the messaging service or comply with legal requirements.
Message Frequency
Message frequency varies depending on your service request, appointment, project, and communications with us.
Opting Out
You may stop text messages at any time by replying STOP.
After receiving a valid opt-out request, we may send one confirmation message and then stop nonessential text messages. We may still communicate with you by other methods or send messages where required or permitted by law.
Help
Reply HELP or contact us at:
Phone: (209) 261-2740
Email: info@mcmp209.com
Carrier Charges and Delivery
Message and data rates may apply depending on your mobile carrier and service plan.
Text-message delivery depends on mobile carriers and other service providers. Delivery is not guaranteed, and MCM Plumbing is not responsible for delayed, blocked, or failed messages caused by a carrier, device, network, or service provider.
8. Payments
Payment information may be processed by third-party payment processors, banks, card networks, or financial institutions.
MCM Plumbing generally does not store complete credit-card or bank-account information directly on this website. Payment providers process payment information according to their own agreements and privacy practices.
We may retain limited payment-related records, such as:
- Invoice number
- Payment amount
- Payment date
- Payment method type
- Transaction or confirmation number
- Payment status
These records may be maintained for accounting, tax, warranty, customer-service, dispute-resolution, and legal purposes.
9. How We Disclose Personal Information
We may disclose personal information to service providers and other parties when reasonably necessary to operate our business or provide requested services.
These parties may include:
- Website hosting and maintenance providers
- Website security and spam-protection providers
- Analytics and advertising-measurement providers
- Mapping, font, and content-delivery providers
- Text-messaging, telephone, and email providers
- Payment processors and financial institutions
- Accountants, attorneys, insurance providers, and other professional advisors
- Suppliers, subcontractors, or project partners involved in requested work
- Permit, inspection, licensing, utility, or government authorities
- Law enforcement or regulatory authorities where required by law
- Parties involved in a business transfer, merger, financing, or sale of assets
Service providers are expected to use information only as reasonably necessary to provide services to us, comply with legal requirements, or protect their legal rights.
10. Sale or Sharing of Personal Information
MCM Plumbing does not sell customer personal information for money.
We do not sell or rent customer names, service addresses, telephone numbers, email addresses, project information, or text-message information to third parties for their own direct marketing.
However, certain analytics, advertising, or conversion-measurement technologies may collect online activity information through cookies or similar technologies. Under some privacy laws, this type of disclosure may be considered “sharing” even when no money is exchanged.
Where applicable, you may opt out of nonessential analytics, advertising, or marketing cookies through:
- The cookie consent banner
- The Manage Cookie Preferences option
- A supported Global Privacy Control signal
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including customer service, project documentation, accounting, tax, licensing, insurance, warranty, dispute resolution, security, and legal compliance.
Retention periods may vary depending on the type of information.
Contact and Inquiry Information
Information related to an inquiry or estimate request may be retained for as long as reasonably necessary to respond, follow up, maintain business records, and document communications.
Customer and Project Records
Contracts, estimates, work orders, invoices, photographs, videos, inspection records, and service history may be retained for the period reasonably necessary to support customer service, warranties, accounting, licensing, insurance, legal compliance, and dispute resolution.
SMS and Communication Records
Text messages, emails, and related delivery records may be retained as needed for scheduling, customer service, project documentation, legal compliance, and dispute resolution.
Technical and Analytics Information
Website logs, security records, analytics information, and cookie-related information may be retained according to the settings and retention practices of the applicable website provider or service.
We may retain information longer when required by law, when reasonably necessary to establish or defend a legal claim, or when deletion is not technically feasible within backup or archival systems.
12. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
These measures may include:
- Reputable website hosting and service providers
- Website security tools
- Spam and abuse prevention
- Access controls
- Password protections
- Software and plugin updates
- Secure connections where available
- Limiting access to information based on business need
- Maintaining records for security and accountability
No website, electronic transmission, storage system, or security measure is completely secure. Therefore, we cannot guarantee that personal information will never be accessed, lost, altered, or disclosed without authorization.
If we become aware of a data breach, we will review the circumstances, take reasonable steps to contain and address the incident, and provide notifications where required by applicable law.
13. California Privacy Rights
California residents may have certain privacy rights under applicable California law. The availability of a particular right may depend on the law, the type of information involved, and whether the law applies to MCM Plumbing.
Where applicable, these rights may include the right to:
- Request information about the categories and specific pieces of personal information collected
- Request information about the sources and purposes of collection
- Request information about categories of third parties to whom information was disclosed
- Request correction of inaccurate personal information
- Request deletion of certain personal information
- Opt out of the sale or sharing of personal information
- Limit certain uses or disclosures of sensitive personal information, where applicable
- Receive equal service and pricing without unlawful discrimination for exercising privacy rights
Certain information may be exempt from a request, including information we are required or permitted to retain for accounting, tax, licensing, warranty, security, legal, contractual, or dispute-resolution purposes.
Submitting a Privacy Request
To submit a privacy request, contact us at:
Email: info@mcmp209.com
Phone: (209) 261-2740
Please describe the request clearly and provide enough information for us to reasonably identify the applicable records.
We may need to verify your identity before responding. An authorized agent may submit a request on your behalf where permitted by law, but we may request proof of the agent’s authority and verification of your identity.
Even where a particular privacy law does not apply, we may make reasonable efforts to respond to legitimate requests when doing so does not conflict with our legal, accounting, security, or recordkeeping obligations.
14. Third-Party Websites and Services
Our website may contain links to third-party websites, social-media pages, review platforms, maps, payment services, or other external resources.
When you leave our website or interact with third-party content, the third party’s privacy policy and terms apply. MCM Plumbing does not control and is not responsible for the privacy, security, content, or practices of third-party websites or services.
15. Data Transfers
Some website, communications, payment, analytics, hosting, caching, security, or technology providers may process information on servers located outside California or outside the United States.
By interacting with our website or services, information may be transferred to and processed in locations where service providers maintain operations, subject to applicable law and the provider’s privacy and security practices.
16. Automated Decision-Making
MCM Plumbing does not use personal information to make decisions through automated processing that produce legal or similarly significant effects concerning customers.
Website analytics, advertising measurement, spam detection, and security tools may use automated systems to classify website activity, detect suspicious behavior, or produce general statistical information.
17. Children’s Privacy
Our website and services are intended for property owners, tenants, property managers, contractors, businesses, and other persons seeking plumbing or utility services.
They are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.
If you believe a child has provided personal information to us, contact us so we can review and address the situation.
18. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, services, technology, legal obligations, or business practices.
When we update the policy, we will revise the “Last Updated” date at the top of the page. Changes become effective when the updated policy is posted unless otherwise stated.
We encourage visitors and customers to review this Privacy Policy periodically.
19. Contact Us
For questions, concerns, or privacy requests, contact MCM Plumbing:
- By email: info@mcmp209.com
- By phone: (209) 261-2740
- Through our website: https://mcmplumbing209.com
Trademark Notice
MCM Plumbing™ is a trademark owned exclusively by MCM Plumbing. Unauthorized use of the name, logo, or any likeness is strictly prohibited without prior written permission.
