Privacy Policy
Last Updated: November 28, 2025
This Privacy Policy describes how MCM Plumbing (“we”, “us”, or “our”) collects, uses, and shares information when you visit or use our website at https://mcmplumbing209.com, contact us, or opt in to receive SMS/text message communications (collectively, the “Service”).
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our website or provide us with your personal information.
Who We Are
Our website address is: https://mcmplumbing209.com.
MCM Plumbing is a plumbing and underground utility contractor based in Merced County, California.
For privacy-related questions or requests, you can contact us at:
- Email: info@mcmp209.com
- Phone: (209) 261-2740
How Customers Find Us
Customers may discover or contact MCM Plumbing through the following channels:
- Google Search and Google Maps
- Facebook and Instagram
- Our official website: https://mcmplumbing209.com
- Business cards, flyers, and other physical advertisements
- Word of mouth and customer referrals
- Online directories or local business listings
No matter how you connect with us, we’re committed to protecting your privacy and handling your data responsibly.
What Personal Data We Collect and Why We Collect It
We collect personal data from users and visitors for the purpose of providing and improving our services, responding to inquiries, processing work orders, and protecting our website from spam and abuse.
Contact and Service Information
When you contact us, request an estimate, schedule service, or communicate with us by phone, SMS, email, or through the website, we may collect:
- Name
- Email address
- Phone or cell number
- Service address (street, city, state, ZIP/postal code)
- Details about your plumbing, drainage, or utility issue
- Any other information you choose to provide related to your inquiry or project
We use this information to respond to inquiries, schedule and perform work, provide estimates, issue invoices, maintain records, and comply with legal and tax obligations.
Transactional Data
For customers who hire us, we may collect and store transactional data, such as:
- Work orders, estimates, and invoices
- Service history and project notes
- Job-related photos and documentation
We use this information to perform our contractual obligations, maintain accurate business records, and comply with accounting and legal requirements. Payment information is generally processed by third-party payment processors and is not stored on this website.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available at https://automattic.com/privacy/. After approval of your comment, your profile picture, if any, is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies and Tracking Technologies
We use cookies and similar technologies to help our website function correctly, remember your preferences, and understand how visitors use the site.
Cookies used by this site may include:
- Cookies that remember your login status and screen display choices (for registered users).
- Cookies that remember your name, email, and website when you leave a comment (if you choose to save them for convenience).
- Security and spam-protection cookies set by WordPress, Akismet Anti-Spam, or other security tools.
If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies. These are for your convenience so you do not have to fill in your details again when you leave another comment. These cookies typically last for about one year.
If you visit our login page, we may set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in (if applicable), we set cookies to save your login information and your screen display choices. Login cookies typically last for a few days, and screen options cookies typically last for about a year. If you select “Remember Me”, your login may persist for up to two weeks. Logging out of your account will remove the login cookies.
Analytics
We may use analytics tools provided by our web host or third parties to understand how visitors use our website (such as pages visited, time on page, and general browser/device information). This information is generally collected in an aggregated or anonymized form and is used to improve the performance and content of the website.
SMS/Text Messaging Data
When you provide your phone number and opt in to receive SMS/text messages from MCM Plumbing, we may collect and store:
- Your phone number
- Message content (such as appointment confirmations, updates, or limited promotions)
- Message delivery information (e.g., sent, delivered, failed)
We use this information to send service updates, appointment reminders, important notices, and occasional promotional messages related to our services.
Embedded Content from Other Websites
Articles on this site may include embedded content (e.g., videos, images, or articles). Embedded content from other websites behaves in the same way as if you visited that site directly. These websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with that content.
How Long We Retain Your Data
If you leave a comment, the comment and its metadata are retained indefinitely. This helps us recognize and approve any follow-up comments automatically instead of holding them in moderation.
If you register on our website (if applicable), we also store the personal information you provide in your user profile. You can view, edit, or delete your personal information at any time (excluding your username). Website administrators can also access and modify that information.
- Comments: If you leave a comment, the comment and its metadata are retained indefinitely. This helps us recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
- Registered Users: For users that register on our website (if any), we store the personal information they provide in their user profile. Users can see, edit, or delete their personal information at any time (except they generally cannot change their username). Website administrators can also see and edit that information.
- Contact and Service Information: Information related to inquiries, service requests, estimates, and completed jobs may be retained as long as necessary for customer service, recordkeeping, and legal or tax compliance.
- SMS Data: SMS-related data may be retained as long as needed for recordkeeping, dispute resolution, and compliance, or until you request deletion where legally permitted.
- Technical and Analytics Data: Technical logs and analytics data may be retained for a limited period to ensure website security, performance, and analysis, unless a longer retention period is required by law.
SMS Messaging Privacy Policy
By providing your phone number and opting in to receive SMS messages from MCM Plumbing, you agree to the following:
- Consent: You give express permission to receive SMS messages from MCM Plumbing, including service updates, appointment notifications, and limited promotions.
- Privacy: Your phone number and related SMS data will not be sold, rented, or shared with third parties for their own marketing purposes.
- Message Frequency: You may receive recurring messages related to your service requests, appointments, or limited promotions. Frequency will vary based on your interactions with us.
- Opt-Out: You can unsubscribe from SMS messages at any time by replying STOP. After you send STOP, we may send a confirmation message and then you will no longer receive SMS messages from us for that campaign, except where required or permitted by law.
- Help: For help or questions about SMS messaging, reply HELP or contact us using the details in the “Contact Us” section.
- Charges: Message and data rates may apply, depending on your mobile carrier and plan. You are responsible for any charges imposed by your carrier.
Delivery of SMS messages is subject to effective transmission by your mobile carrier and is not guaranteed. We are not responsible for delays or failures in message delivery.
Who We Share Your Data With
We do not sell or rent your personal data to third parties for their own direct marketing purposes.
We may share your data with:
- Service providers and vendors who help us operate our website, manage hosting, process analytics, provide spam and security protection (such as Akismet Anti-Spam, LiteSpeed/QUIC.cloud), or deliver communications.
- Payment processors and financial service providers involved in processing invoice payments (these services will handle your payment information according to their own privacy policies).
- Professional advisors such as accountants, lawyers, or insurers, where reasonably necessary for the management of our business or to comply with legal obligations.
- Law enforcement or government authorities when required by law or to protect our legal rights.
If you request a password reset (if applicable), your IP address may be included in the reset email for security and verification purposes.
What Rights You Have Over Your Data
If you have an account on this site, or have left comments, or have otherwise provided us with personal data, you may have the right to:
- Request an exported file of the personal data we hold about you, including any data you have provided to us.
- Request that we correct any inaccurate or incomplete personal data.
- Request that we erase any personal data we hold about you, except for data we are obligated to keep for administrative, legal, or security purposes.
To exercise these rights, please contact us using the details in the “Contact Us” section. We may need to verify your identity before fulfilling certain requests.
Where Your Data Is Sent and Data Transfers
Visitor comments may be checked through an automated spam detection service, such as Akismet Anti-Spam.
Our website hosting, caching, and performance services may involve transferring data to servers located outside your state or country. These providers are selected to maintain appropriate security and privacy standards for your data.
How We Protect Your Data
We take reasonable technical and organizational measures to help protect your personal data, including:
- Using reputable hosting, caching, and security providers
- Using security plugins and spam filters to protect the site
- Limiting access to personal data to those who need it for business purposes
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.
Data Breach Procedures
If we become aware of a data breach that affects your personal data, we will review the situation, take reasonable steps to contain and remedy the breach, and, where required by law, notify you and/or relevant authorities.
Third Parties We Receive Data From
We may receive limited information about you from third parties, such as referral partners, online directories, or platforms where you request that your information be shared with us (for example, if you submit a service request through a third-party listing or directory).
Any such data is used only to respond to your inquiry, provide services, or maintain records as described in this Privacy Policy.
Automated Decision-Making and Profiling
We do not use your personal data for automated decision-making or profiling that produces legal effects or significantly affects you in a similar way.
Akismet Anti-Spam
We use the Akismet Anti-Spam service to help detect and block spam comments.
We collect information about visitors who comment on sites that use the Akismet Anti-Spam service. The information collected typically includes the commenter’s IP address, user agent, referrer, Site URL, and other information provided by the commenter such as their name, username, email address, and the comment itself. This information is used solely for spam detection and protection purposes.
LiteSpeed Cache and QUIC.cloud
This site utilizes caching to provide faster response times and a better user experience. Caching may store a temporary duplicate copy of web pages displayed on this site.
All cache files are temporary and are not directly accessed by any third party except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator but may be purged before their natural expiration if necessary.
We may use QUIC.cloud services to process and cache your data temporarily to improve website performance. For more details, please see the QUIC.cloud privacy policy at https://quic.cloud/privacy-policy/.
Children’s Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal data from children under 13. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us so we can take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we do, we will update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions about this Privacy Policy, your personal data, or our practices, you can contact us:
- By email: info@mcmp209.com
- By phone: (209) 261-2740
- Through our website: https://mcmplumbing209.com
Trademark Notice
MCM Plumbing™ is a trademark owned exclusively by MCM Plumbing. Unauthorized use of the name, logo, or any likeness is strictly prohibited without prior written permission.