MCM Plumbing® — Terms & Conditions and Service Disclaimers

This page is the single, authoritative source for MCM Plumbing® Terms & Conditions and all service-specific disclaimers.
Links from individual service pages direct here for full details. Please review this page in its entirety before approving work.

1. Overview

By using our services, submitting a service request, or visiting our website, you acknowledge and agree to these Terms & Conditions.
This content is provided for general information and advertising purposes only and does not constitute a contractual promise of services or outcomes.
It shall not be interpreted as such by insurers, inspectors, regulators, or other third parties.

2. Contractor Licensing

We are fully licensed by the California Contractors State License Board (CSLB) with the following classifications:

• Class A – General Engineering Contractor
• C-36 – Plumbing Contractor
• C-34 – Pipeline Contractor

Licenses authorize scope but do not supersede state, county, or city permit requirements.
Insurance coverage applies only to services declared to the insurer and covered under the written agreement.
All services are performed or directly supervised by licensed professionals; we comply with applicable codes.

3. Free Estimates

• Free estimates apply when:
  • A clear description of the requested service is provided, and
  • Photos, plans, or specifications are submitted beforehand.
• Diagnostics not included:
  • Camera inspections, disassembly, investigative troubleshooting (e.g., opening walls, digging, testing) may incur fees.
  • We will notify you before any billable diagnostic work.
• Non-binding: Estimates are valid for 30 days and subject to jobsite conditions or further discovery.

4. Permit Responsibility

Permits, inspections, and agency approvals are the customer’s responsibility unless explicitly included in a signed contract.
MCM Plumbing may assist with coordination but is not liable for regulatory timelines, denials, or outcomes outside our control.

5. Scope of Work

Estimates are based on visible or disclosed conditions. If concealed issues (e.g., root intrusion, corrosion, structural damage) are discovered,
work will pause and a revised quote will be issued for approval.

6. Service Area

Our core service region includes Merced and surrounding Central Valley communities.
Travel or mobilization fees may apply outside this region.

7. Warranty

• Residential Work: One-year workmanship warranty unless otherwise stated.
• Drain Cleaning: 30-day limited warranty on the same drain and blockage.
  • No warranty if the line is broken, misaligned, has root intrusion, or lacks an accessible cleanout.
  • Warranty is voided by improper use (grease, wipes, foreign objects, etc.).
• Hydro-Jetting: 90-day limited warranty (case-by-case) valid only with cleanout access.
• Commercial/Industrial/Agricultural Drains: No warranties on drain systems.
• Camera Inspections: Diagnostic only; no warranty.
• Parts: Covered by manufacturer warranty; we assist with claims when possible.

8. Payment

Payment is due upon job completion unless otherwise agreed in writing. We accept credit cards, checks, and ACH.
Late balances may incur a 1.5% monthly fee or the maximum allowed by law.

9. Liability

• Not responsible for pre-existing conditions.
• Not liable for prior or future work by other contractors.
• Not responsible for damages due to hidden conditions or unknown system defects.
• No guarantee of system performance or future operation.
• Liability is limited to the total amount paid for our services unless otherwise required by law.

10. Cancellations

24-hour notice required. Missed or late cancellations may be subject to a trip charge.

11. Updates

Terms & Conditions are subject to change. The current version is always available at
MCM Plumbing Terms & Conditions.

12. Customer Responsibilities

• Provide clear, safe access to the work area.
• Secure pets and restrict access to children and unauthorized individuals.
• Disclose known hazards, jobsite limitations, or HOA restrictions.
• Notify MCM Plumbing of required access times, noise limits, and site-specific restrictions.

13. Third-Party Materials & Labor

We are not responsible for compatibility, performance, or defects in customer-provided or third-party materials or labor.

14. Dispute Resolution

Disputes shall be resolved through good-faith negotiation or small claims court in Merced County, California. California law governs this agreement.

15. Trademarks

“MCM Plumbing” and associated branding are registered property. Unauthorized use is prohibited.

16. Subcontractors

MCM Plumbing does not currently utilize subcontractors for active projects or routine services.
All work is performed by MCM Plumbing employees under licensed supervision.
If subcontractors are engaged in the future for specialized or overflow work, they must:

• Hold required and current California contractor licenses for their trade classification;
• Carry valid general liability and workers’ compensation insurance;
• Name MCM Plumbing as an additional insured; and
• Comply with state, local, and OSHA safety requirements.

Subcontractors, if ever used, will operate under written agreements defining scope, safety, and insurance verification.
MCM Plumbing may reject or terminate any subcontractor that fails to meet these requirements.

17. No Design or Engineering Services

MCM Plumbing does not provide architectural, engineering, or structural design services. Any such liability is expressly disclaimed.

18. Project Scope Limitations

• No work above two stories.
• No landfill, hazardous material, or OCIP/wrap-insured jobs unless agreed in writing.

19. Hold Harmless & Indemnification

Customer agrees to hold MCM Plumbing harmless against third-party claims unless arising from our gross negligence or willful misconduct.

20. Insurance Exclusions

• No coverage for mold, asbestos, lead, or hazardous materials.
• No coverage for design liability, cyber events, pandemics, war, or terrorism.
• Coverage applies only to services within the lawful scope of license, written contract, and jobsite conditions.

Customer agrees not to pursue claims related to these exclusions.

21. Nonrefundable Fees

Trip, permit, and inspection fees are fully earned once service is initiated and are nonrefundable.

22. Financing & Deposits

Deposits are nonrefundable once work begins. Cancellations may result in administrative or restocking fees.

• • Per California law: Residential contracts over $500 are limited to a $1,000 deposit or 10% of the contract value, whichever is less.
  • Down Payment Cap (Residential Home-Improvement Contracts): If a down payment is charged, California law limits it to the lesser of $1,000 or 10% of the contract price, whichever is less, for residential home-improvement projects. This rule applies to licensed residential contracts and is separate from the $1,000 minor-work/handyperson exemption.
    CSLB Home Improvement Contract guidance.

23. Right to Cancel (Residential Only)

For most California residential home-improvement agreements signed at your home or off-site, you have the right to cancel within
three (3) business days after you receive a signed and dated copy of the contract that includes this notice.
You may cancel by emailing, mailing, faxing, or delivering a written notice to MCM Plumbing® by midnight of the third business day.
If you cancel within this period, any payments made will be returned within 10 days as required by law.

Note: Some projects have different cancellation rules. For example, certain emergency “service and repair” work may limit or waive the
three-day right once work begins, and extended cancellation periods may apply for senior citizens or declared disaster restoration work.
CSLB cancellation rules and exceptions.

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24. Mechanics Lien Warning

Anyone who provides labor, services, or materials to improve your property and is not paid may have the right to record a
mechanics lien against your property. This can include subcontractors, suppliers, or laborers hired through a contractor.
Even if you pay your prime contractor in full, unpaid parties may still pursue a lien.

To protect yourself, request written lien releases with each progress payment and consider joint checks when paying for work
performed by subcontractors or materials delivered by suppliers. You may also receive a “Preliminary Notice” from subs or suppliers —
this is not a lien, it is a standard notice required to preserve their lien rights.

For more details on lien protection, see:

CSLB Mechanics Lien guidance. (California Civil Code §8400 et seq.; B&P Code §7159)

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25. CSLB Verification

Verify license status at www.cslb.ca.gov.
MCM Plumbing is licensed and insured under California law.

Commercial Plumbing Services Disclaimer

MCM Plumbing® provides commercial plumbing in compliance with state and local codes.
Because commercial systems may involve complex infrastructure and third-party components,
warranties and guarantees apply only to materials, workmanship, and installations directly provided by MCM Plumbing.

Clients must maintain access, electrical power, and system readiness before service.
Work required to bring existing systems up to code will be quoted separately.
We may decline work that cannot be performed safely or in compliance with code.

Commercial pricing may vary based on permits, inspection timelines, and utility coordination.
Unless explicitly stated in writing, system performance for pre-existing or customer-supplied components is not guaranteed.

Trenchless Services

Trenchless methods—including pipe bursting, pipe thrusting, and directional boring—are performed per applicable codes and best practices.
Subsurface conditions (soil, water table, unmarked utilities) can impact results.
We are not liable for damages caused by concealed or unmarked obstacles. Engineering, easements, and permits may be required.
Post-installation engineering certification is excluded unless stated in writing.

Hydro-Jetting & Drain Cleaning

High-pressure jetting and mechanical cleaning remove obstructions and restore flow; they do not repair pipe defects or guarantee future performance.
Older, deteriorated, undersized, misaligned, or improperly sloped piping may crack, collapse, or allow equipment to bind during service.
MCM Plumbing® is not liable for damage caused by pre-existing pipe conditions.

• Access: Clear, code-compliant cleanout required for jetting and camera work unless otherwise stated.
• Camera: Pre/post camera documentation recommended; not included unless purchased or listed on estimate.
• Recurring Clogs: Often indicate broken pipe, root intrusion, offsets, bellies/settlement, heavy scale, or improper slope; corrective repair is outside basic cleaning.
• Equipment Retrieval: If cables, nozzles, or cameras become lodged or damaged due to line condition, customer is responsible for retrieval/repair.
• Fixtures: Removing/reinstalling toilets, traps, or fixtures for access is a separate service unless included.
• Hydro-Jetting Warranty: 90-day limited warranty (case-by-case) only where cleanout access exists and line is structurally sound. No warranty on lines with roots, breaks, heavy scale, or improper slope.
• Drain Cleaning Warranty: 30-day limited warranty on the same drain and blockage, subject to exclusions and proper use.
• Septic/Leach Lines: Jetting is without warranty due to soil/system variables.

Camera / Video Pipe Inspection

Video inspection is diagnostic; it documents internal pipe conditions and does not repair defects or guarantee future performance.
Older, corroded, offset, or improperly sloped piping may crack, collapse, or obstruct equipment during service.
MCM Plumbing® is not liable for damage caused by pre-existing conditions.

• Access Requirement: Clear, code-compliant cleanout required unless otherwise stated; removing/reinstalling fixtures is separate unless included.
• Deliverables: When included, video and/or still images may be provided by a method of our choosing; storage/archival not guaranteed.
• Location Marking: Depths/locations are approximate based on equipment and site conditions; not a survey.
• Obstructions & Retrieval: Customer is responsible for retrieval costs if cameras/sondes/pushrods become lodged or damaged due to line condition.
• Recurring Issues: Repeat blockages typically indicate structural defects; repair/replacement/lining is outside diagnostic scope.
• No Result Warranty: Findings are a snapshot in time and may change with use/conditions.

Gas Line Services

All gas work is performed by licensed professionals per current safety codes and local regulations.
MCM Plumbing® is not responsible for customer-supplied materials, unlabeled or inaccurately marked utilities, or concealed hazards.

• Testing & Verification: New installations and repairs include pressure testing and inspection for leaks before activation.
• Customer Responsibilities: Provide access for inspectors/utilities, disclose restrictions, and supply accurate utility information where applicable.
• Exclusions: Not responsible for third-party utility strikes, existing corrosion, structural shifts, seismic or environmental events.
• Permits: Permits/inspections may be required; coordination can add time/cost.
• Warranty: Manufacturer warranties apply to supplied parts; one-year workmanship warranty on installed piping unless otherwise specified.
• Compatibility: Owner-provided appliances/valves/connections installed at owner’s risk if not verified for code compliance.
• No Guarantee of Continuous Service: No guarantee of uninterrupted gas supply or protection from external events.

Water Heater Services

Installations/replacements include diagnostic and start-up services. No warranty on customer-supplied units.
Manufacturer warranties apply where applicable. We are not responsible for failures, leaks, electrical issues, T&P discharges, code problems, or compatibility concerns where we did not supply/install the complete system.

• Pre-existing plumbing/venting issues.
• Inadequate water pressure, mineral buildup, or water quality problems.
• Undersizing/oversizing dictated by customer preference.
• Utility shutdowns, code changes, or equipment recalls.

Excavation Services

All digging is performed per Cal/OSHA, 811 utility marking, and safe practices.
We are not responsible for damage to unmarked lines, abandoned tanks, irrigation, concrete, buried debris, or septic components.

• Additional charges may apply if rock, concrete, tanks, or hardpan are encountered.
• Dewatering or shoring may be required due to site conditions.
• Engineered backfill or compaction testing may be required by permit conditions.

Repiping Services

Repiping includes replacement of piping only unless specifically stated.
We are not liable for:

• Damage to walls, floors, ceilings, fixtures, or landscaping unless explicitly included.
• Failures or leaks in retained existing valves, hose bibs, supply lines, or fixtures.
• Water quality issues, noise, thermal expansion, or design limitations of the existing system.

Cosmetic restoration (drywall, paint, flooring, tile, texture) is excluded unless expressly stated.
If hazardous materials, structural issues, or unusual routing are discovered, we may pause and issue a revised estimate.

Property Restoration

We do not restore disturbed surfaces unless explicitly included.
Concrete, asphalt, landscape, drywall, paint, and finishes are the owner’s responsibility unless otherwise stated in the contract.

Property Damage (Access)

We are not responsible for incidental damage required to access concealed plumbing.
All due care is used, but necessary cuts to drywall, cabinets, or flooring are the owner’s responsibility unless otherwise stated.

Safety & Site Access

Customers must ensure a safe, interruption-free worksite. Pets must be secured and children kept away.
We may stop work if conditions are unsafe or disruptive. Additional charges may apply for delays.

Disclaimer of Results

We make no guarantees of long-term system performance beyond the scope of service provided.
Plumbing systems are subject to failure due to age, condition, or external factors. Warranty exclusions and disclaimers apply.

Work Documentation & Photography

MCM Plumbing may document jobsite conditions, progress, and completion via photos or video for internal use, quality assurance, training, advertising, or dispute resolution.
Images/footage may be used for marketing unless the customer opts out in writing prior to publication.

Call, Vehicle & Equipment Tracking Disclosure

MCM Plumbing may record inbound/outbound calls for training, quality assurance, and dispute resolution.
Service vehicles and select equipment may use GPS, dash cameras, or other monitoring technology for safety, theft prevention, logistics, documentation, and liability protection.
Certain tools may include cameras to document worksite conditions.

All recordings, images, audio files, and GPS data are the exclusive property of MCM Plumbing.
By allowing access to your property, you consent to potential recording of work areas during service.
Recordings will not be released publicly except as legally required or in formal claims/disputes.

Office & Facility Surveillance

Our office and yard facilities use video surveillance for staff, customer, and property safety.
Footage is retained per internal policies and may be used for lawful operational, investigative, or legal purposes.